Privacy policy

Personal data we collect

VANK DISTRIBUTION may collect personal data when you use the website, create a professional account, place an order, contact our sales team or use our forms.

The data collected may include:

• first name and last name;
• company name;
• business e-mail address;
• telephone or WhatsApp number;
• billing and delivery addresses;
• country and market of operation;
• type of professional activity;
• product categories of interest;
• information relating to orders, invoices and payments;
• messages and enquiries sent to our team;
• technical data relating to use of the website.

Purposes of processing

Personal data collected may be used to:

• create and manage professional customer accounts;
• process orders and quotation requests;
• manage invoicing and payment tracking;
• organise delivery or collection of goods;
• respond to commercial enquiries;
• handle claims and after-sales service requests;
• send commercial offers where permitted;
• improve the operation and security of the website;
• comply with our legal, accounting and tax obligations.

Legal bases for processing

Depending on the nature of the processing, VANK DISTRIBUTION may rely on:

• performance of a contract or pre-contractual measures;
• compliance with legal obligations;
• the legitimate interests of VANK DISTRIBUTION;
• consent where consent is required.

Recipients of personal data

Personal data may be accessed by authorised members of VANK DISTRIBUTION's staff, within the limits required for their duties.

Data may also be shared with service providers acting on behalf of VANK DISTRIBUTION, including:

• hosting and IT service providers;
• payment service providers;
• carriers and logistics partners;
• accounting or administrative service providers;
• customer relationship management and e-mailing tools;
• technical service providers necessary for operation of the website.

These service providers may only use personal data for the purposes of carrying out the services entrusted to them.

Data retention

Personal data is retained for a period proportionate to the purposes for which it was collected.

Data relating to orders and invoicing may be retained for the periods required by applicable accounting, tax and legal obligations.

Prospect data may be retained for the period necessary to manage the commercial relationship, subject to the applicable rules governing direct marketing.

Data security

VANK DISTRIBUTION implements technical and organisational measures designed to protect personal data against loss, unauthorised access, alteration, disclosure or destruction.

Access to personal data is limited to persons and service providers who require such access in connection with their duties.

Cookies and tracking technologies

The website may use cookies or similar technologies necessary for its operation, security, shopping cart management, customer account login or analysis of website usage.

Where required by applicable regulations, non-essential cookies are only placed after the user's consent has been obtained.

Users may change their cookie preferences using the tools available on the website or through their browser settings.

Direct marketing

VANK DISTRIBUTION may use the professional contact details of its customers and prospects to send information about new stock arrivals, commercial opportunities, products or services where permitted by applicable regulations.

Recipients may request to stop receiving such communications at any time, including by using the unsubscribe link provided in e-mails or by contacting VANK DISTRIBUTION.

Transfers of data outside the European Union

Some technical service providers used by VANK DISTRIBUTION may be established outside the European Union or may process personal data outside the European Union.

Where such transfers take place, VANK DISTRIBUTION seeks to ensure that they are based on a mechanism recognised under applicable data protection regulations, including an adequacy decision or appropriate contractual safeguards.

Your rights

In accordance with applicable data protection regulations, depending on your circumstances you may exercise the following rights:

• the right to access your personal data;
• the right to rectification;
• the right to erasure;
• the right to restriction of processing;
• the right to object to processing;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent.

How to exercise your rights

To exercise your rights or ask a question regarding the processing of your personal data, you may contact:

VANK DISTRIBUTION
2 Rue de l’Électrolyse
62410 Wingles, France
E-mail: contact@vank-distribution.com

In order to protect your personal data, proof of identity may be requested where necessary.

Complaints to the CNIL

If you believe that the processing of your personal data does not comply with applicable data protection regulations, you also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).

Changes to this Privacy Policy

VANK DISTRIBUTION may amend this Privacy Policy to reflect changes to its services, tools or applicable regulations.

The version published on the website is the version applicable at the time it is consulted.